Company Info

Employee owned and customer driven.

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“As a boatyard, our job is to help you live your dream on the water. For some people that means a 20' center console catching rockfish in December, for others it might be taking a 60' trawler to South America, or sailing a 44' ketch to Norway. It doesn't matter to us.

What matters is getting to know you and your boat, and helping you live your dream. And in doing that, I have been able to live out my dream, a career spanning more than four decades spent building and repairing all kinds of boats for one kind of person - people who value a job well done.”

— Steve Zimmerman

What differentiates Zimmerman Marine from other East Coast Yards?

 

Five Principles of Customer Service

 
 

1.

Provide personal service, treating each customer and his or her boat with a sense of priority and uniqueness.

2.

Provide expert advice before, during, and after the work.

3.

Keep customers informed. Keep a close eye on progress and costs. A customer should never be surprised by a bill.

4.

Follow through on the details. Details separate excellence from mediocrity.

5.

When in doubt, side with the customer. When we make a mistake, admit it and correct it as quickly as possible.

 

Three Principles of Workmanship

 
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1.
Provide outstanding workmanship and productivity.

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2.
Complete the work on time.

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3.
Return the boat cleaner than it arrived.

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Three Principles For All ZMI Business

1. Listen first and make sure you understand the other person before you respond. Make sure the other person knows that you understand their point of view.

2. Be brilliant in the basics. Good work, on time, clean boat, promises kept. Do those things exceptionally well and everything else will fall into place.

3. Do all of the above with honesty and integrity.